1. Booking and Payment:
- Reservation: Reservations must be made at least [X] days in advance. Bookings are confirmed upon receipt of a deposit or full payment.
- Payment: Full payment is required [X] days before the excursion date. Accepted payment methods include [list payment methods, e.g., credit/debit cards, bank transfer].
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2. Cancellation Policy:
- Cancellation by Customer: Cancellations made [X] days or more before the excursion date will receive a full refund. Cancellations made [X] to [X] days before the excursion are subject to a [percentage] cancellation fee. Cancellations made less than [X] days before the excursion are non-refundable.
- Cancellation by Provider: In the unlikely event that the excursion is canceled by the provider due to unforeseen circumstances (e.g., weather conditions, operational issues), a full refund or alternative arrangements will be offered.
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3. Changes to Itinerary:
- Adjustments: The provider reserves the right to modify the itinerary due to unforeseen circumstances, including but not limited to weather conditions, local conditions, or safety concerns. Any significant changes will be communicated to the customer as soon as possible.
- Customer Requests: Requests for changes to the itinerary by the customer may be accommodated based on availability and may incur additional charges.
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4. Responsibilities and Conduct:
- Punctuality: Customers are required to arrive at the designated pickup point on time. Delays may result in the loss of the excursion without a refund.
- Behavior: Customers are expected to conduct themselves in a respectful and responsible manner. The provider reserves the right to refuse service or remove individuals from the excursion if their behavior is disruptive or violates safety rules.
5. Health and Safety:
- Medical Conditions: Customers must inform the provider of any medical conditions or special requirements prior to the excursion. It is the customer’s responsibility to ensure they are fit to participate in the activity.
- Safety: Customers must follow all safety instructions provided by the guide or staff. The provider is not responsible for injuries or accidents resulting from non-compliance with safety guidelines.
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6. Liability and Insurance:
- Liability: The provider is not liable for any loss, damage, or injury incurred during the excursion, except as required by law. Customers participate in the excursion at their own risk.
- Insurance: Customers are encouraged to have travel insurance that covers personal accident, medical expenses, and loss of personal belongings. The provider does not offer insurance coverage.
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7. Personal Belongings:
- Responsibility: Customers are responsible for their personal belongings. The provider is not liable for any loss, theft, or damage to personal items during the excursion.
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8. Privacy and Data Protection:
- Data Use: The provider collects personal data for booking and operational purposes only. This information is handled in accordance with privacy laws and is not shared with third parties without consent.
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9. Contact Information:
- Emergency Contact: In case of emergencies or urgent inquiries, customers can contact [provider’s emergency contact details].
- Feedback: Customers are encouraged to provide feedback after the excursion to help improve services.
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10. Governing Law:
- Jurisdiction: These terms and conditions are governed by the laws of [jurisdiction]. Any disputes arising from the excursion shall be resolved in the courts of [jurisdiction].
By booking the excursion, customers agree to these terms and conditions.